Booking a Reservation-
Log onto www.ExperienceTheGrand.com view the desired property, enter all specified information, verify your information, submit your payment utilizing your preferred credit card and simply print your rental reservation confirmation. Please note all information provided by homeowners on our web site is to be deemed reliable but not guaranteed.
Arrival / Departure Patterns-
We have vacation homes listed with varying arrival / departure patterns in anticipation of accommodating everyone’s schedules. Arrival patterns available include Saturday to Saturday and Sunday to Sunday. In order to accommodate late arrivals we ask that you make special arrangements a minimum of 24 hours prior to scheduled arrival date. Anyone arriving after 4:30PM without prior arrangements may find it necessary to wait until the next business day to gain entry without obligation to any party.
Payments: Refer to the payment schedule below:
Within 90 Calendar days of Arrival Date – In order to confirm your preferred vacation rental unit full payment of the calculated total on your rental confirmation will be due at time of confirming your reservation by using any major credit card on our website. All rental balances must be paid 90 calendar days prior to check-in or reservation will be cancelled with no refunds issued. All payments are considered non refundable and portions thereof will be issued in accordance with the cancellation policy listed in this information.
Outside of 90 Calendar Days of Arrival Date - In order to confirm your preferred vacation rental unit one half or fifty percent of the total rent, the security deposit and the administrative fee on your rental confirmation will be due at time of confirming your reservation by using any major credit card on our secure website. Any rental balance must be paid within 90 calendar days prior to arrival date. All payments are considered non-refundable and portions thereof will be issued in accordance with the cancellation policy listed in this information.
Security Deposits: A $500 minimum security deposit is required on all rentals and will be held in a non interest bearing escrow account. The deposit will be refunded within 30 calendar days after check-out, provided there is no damage to the unit, keys are returned, unit is left in a neat and tidy condition, and items such as trash and recycling have been handled in accordance with local laws. Certain infractions could lead to a portion or all of the security deposit being held to pay for maintenance of or fines levied from each Township. For more information on Security Deposits.
Administration Fee- An Administrative Fee of 5% will apply to all ExperienceTheGrand.com reservations. Our fee is in addition to the rental rates and security deposits. This fee covers various fees and expenses such as processing, bookkeeping, maintenance of the reservation system, marketing charges, direct mail and other miscellaneous fees.
Check In- After 3:00PM – Prior to 4:30 PM - At The Grand at Diamond Beach Sales and Rental Gallery, 5406 New Jersey Avenue, Wildwood Crest NJ 08260 - Lessee must be present at check-in!
Check Out- Prior to 10:00 AM on your scheduled departure date. Keys must be returned at that time to The Grand at Diamond Beach Sales and Rental Gallery only.
When checking-out of your rental please be mindful of the next family and be sure the following items are completed.
Please be sure to remove your personal belongings
All trash and recyclables must be placed in their proper receptacles
Utensils utilized must be washed and placed away where they were found.
General cleaning of each unit must be completed. Each unit must be left in a neat and tidy condition.
All keys must be returned to The Grand at Diamond Beach Office located at 5406 New Jersey Avenue, Wildwood Crest NJ 08260
Cleaning Service: Prior to your arrival each unit was professionally cleaned. Daily cleaning is not included but links to various cleaning companies have been provided on our website if you wish to purchase this service.
Parking: Each vacation home offers convenient parking so please be sure to comply with local ordinances and posted condo association rules and regulations. www.ExperienceTheGrand.com will not be responsible for parking tickets or towing fines.
Home Furnishings & Equipment: All units are privately owned and tastefully furnished according to each owner’s discretion.
What to Bring: Sheets, pillowcases, pool / beach towels, bath towels, laundry detergent, dish detergent, toilet paper, trash bags, soap, shampoo, paper plates and napkins. Please review your inventory of supplied bedding to ensure you adequately size your sheets.
Phone Service: With the growing usage of cell phones, individual unit phones may or may not be provided. Please be sure to bring your cell phone along for emergency purposes.
Specific Performance: www.ExperienceTheGrand.com is acting as a transaction agent only and does not warrant nor guarantee specific performance of any lease. We reserve the right to decline offering a rental to anyone misrepresenting themselves in any fashion. At times due to reasons beyond ours or the owner’s control a comparable unit may be offered a tenant should the unit become unavailable due to reasons beyond our control including but not limited to a double booking, death of an owner or foreclosure. Realtors reserve the right to show the home with adequate notice to the renting family if the unit is listed for sale.
Capacity Rules & Regulations, Quiet Enjoyment: All tenants must abide by the Rules and Regulations of the owner and/or any association rules and regulations. Each home has a maximum occupancy limit listed on the web site and must be adhered to at all times. Any tenant, who exceeds this maximum occupancy limit and or disturbs the quiet enjoyment of others, is found in an illegal act or is found damaging common elements will be asked to leave without incident or be evicted immediately, both without refund of payment.
Pets: Anyone found with pets of any kind in any unit (except those specifically allowing pets) will be asked to leave without incident or be evicted immediately, both without refund of payment. No Pets at any Time.
Cancellation Policy: Should a request to cancel a confirmed reservation be received, the request will be accommodated by:
A request submitted in writing to: The Grand at Diamond Beach Office 5406 New Jersey Avenue, Wildwood Crest NJ 08260. This only notifies us that you have an interest in canceling your reservation.
A mitigated refund amount will be offered once the unit has been re-rented.
Refunds will be mitigated according to the following calculation method- Total Rental Amount less 100% Administrative Fee, less 100% Commission, less $150.00 Processing Fee.
Refunds will be processed one week following the original confirmed rental dates.
Refunds related to inclement weather or acts of God will not be accommodated.
Repairs- Please report any necessary repairs to our office between the hours of 9am to 4pm. www.ExperienceTheGrand.com and Keller Williams Realty Jersey Shore is not responsible for any maintenance or repair of the rental unit and any such obligations or issues are solely the responsibility of the tenant and landlord/homeowner. Lessor/Homeowner agrees to do this in a timely fashion. We do offer suggestions of repair/service people should Lessor/Homeowner require them, but remedying the situation and satisfying the vendor monetarily is the sole responsibility of the Lessor/Homeowner. If a Lessor/Homeowner cannot be reached, the Lessor/Homeowner agrees Keller Williams Realty will remedy the issue and deduct the expense accordingly from rental payments.
Office Hours- Daily 10:00 am - 5:00 pm